Privacy Policy

This Privacy Policy explains how SMART CO CRM LTD, company number 17429977, handles personal information in connection with SmartCo CRM.

1. Our Role

SmartCo CRM may act as a data controller for our own customer, account, billing, administration, support and security information. Where customers store information about their own clients, staff, learners, prospects or service users, SmartCo CRM will generally process that information on behalf of the customer organisation.

2. Information We Process

This may include names, business contact details, user-account information, login and security records, IP addresses, support communications, subscription information and information entered into the CRM by authorised users.

3. How Information Is Used

Information may be used to operate and secure SmartCo CRM, authenticate users, provide support, manage customer relationships and subscriptions, prevent misuse and comply with legal obligations.

4. Customer Data

Customer organisations are responsible for ensuring they have an appropriate lawful basis for personal information they enter into the CRM and for providing required privacy information to individuals.

5. Service Providers

We may use hosting, infrastructure, communications, security and other technology providers where necessary to provide the service.

6. Security

We use technical and organisational measures intended to protect information against unauthorised access, loss, alteration or misuse.

7. Retention

Information is retained only for as long as reasonably necessary for the purpose for which it was collected and to meet contractual, security and legal requirements.

8. Your Rights

Depending on the circumstances, UK data protection law may provide rights including access, correction, erasure, restriction, objection and data portability.

9. Cookies and reCAPTCHA

SmartCo CRM uses essential technologies required for authentication, session management and security. The login system may also use Google reCAPTCHA to help prevent abuse.

10. Complaints

Where applicable, individuals may also raise data-protection concerns with the UK Information Commissioner's Office.

See our Terms & Conditions.